Refund Policy
Certainly! Here's a standard Refund Policy content for Chelles Soul Food Catering:
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**Refund Policy**
At Chelles Soul Food Catering, we strive to provide excellent service and quality food to our clients. Please read our refund policy carefully.
**1. Refunds Eligibility**
1.1. Refunds may be issued under the following circumstances:
- **Cancellation by Client:** If you cancel your order according to our Cancellation Policy, you may be eligible for a refund of any payments made, minus any non-refundable deposits or fees as specified in the Cancellation Policy.
- **Cancellation by Chelles Soul Food Catering:** If we are unable to fulfill your order due to circumstances beyond our control, we will issue a full refund of any payments made.
- **Quality Issues:** If you believe that the food provided does not meet our agreed-upon standards or if there are quality issues with our service, please contact us immediately. We may issue a partial or full refund depending on the circumstances after an investigation.
**2. Refund Request Procedure**
2.1. All refund requests must be made in writing (email or letter) and submitted to Chelles Soul Food Catering.
2.2. Please include your name, event date, order details, and reason for the refund request.
**3. Processing Refunds**
3.1. Refunds will be processed within [X] business days from the date of receipt of the refund request.
3.2. Refunds will be issued using the original method of payment. If this is not possible (e.g., credit card expired), we may issue the refund via an alternative method agreed upon between you and Chelles Soul Food Catering.
**4. Non-Refundable Items**
4.1. Some items or services may be non-refundable. This includes but is not limited to:
- Non-refundable deposits as specified in the Cancellation Policy.
- Customized or personalized menu items prepared specifically for your event.
- Services that have already been performed as per your order agreement.
**5. Changes to the Refund Policy**
5.1. Chelles Soul Food Catering reserves the right to amend this refund policy at any time. Any changes will be effective immediately upon posting on our website.
5.2. Clients are advised to review this refund policy periodically for any changes.
If you have any questions or need further clarification regarding our refund policy, please contact us at Chelles Soul Food.
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This policy ensures transparency and clarity regarding refund procedures and eligibility criteria, providing peace of mind to clients regarding their financial transactions with Chelles Soul Food Catering.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
